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1. Service Options
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 WHAT IS EXCESS BAGGAGE?
There is a limit on the amount of free checked and carryon baggage that you can
take with you on your international and domestic travel. All baggage in excess of
your free baggage allowance will incur additional charges, these rates vary depending
on the airline you are flying with, the destination you are traveling to and the
ticket class. It's best to check with your airline to confirm these rates. Get a
quote now and
save as much as 70% on the airlines excess baggage.
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HOW MUCH BAGGAGE IS ALLOWED AS PART OF THE AIRLINES FREE
BAGGAGE ALLOWANCE?
All airlines determine their free baggage allowance subject to the destination you
are traveling to and the ticket class. The following list is a general guide for
carry-on and checked luggage, please check with your airline for specific information.
Free Carry-On baggage allowance
Free Checked baggage allowance
- International First class: 40kg (88lb)
- Business class: 30kg (66lb)
- Economy: 20kg (44lb)
Get a quote
now and save as much as 70% on the airlines excess baggage.
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WHAT IS THE MOST COST EFFECTIVE WAY TO SEND MY EXCESS
BAGGAGE?
We have a range of service options to suit all your needs and budget. From "Airport
to Airport" and "Port to Port" services to the full "Delivery to door" service,
We can even get your excess baggage back to Australia via our "inbound" service.
Click quote
now for a fast quote.
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WHAT SERVICE OPTIONS ARE AVAILABLE?
AIRPORT TO AIRPORT
- Transported via air from the nominated departure airport.
- Delivered to the international customs airport of your choice.
- Does not include any destination terminal fees.
- Does not include any customs duties or taxes that may be applicable.
- Obligation free fast quote.
- Simple online booking process.
- Online Track and Trace
PORT TO PORT
- Transported via sea from the nominated departure Sea Port.
- Delivered to the international Sea Port/Container Freight Station (CFS) of your
choice.
- Does not include any destination terminal fees.
- Does not include any customs duties or taxes that may be applicable.
- Obligation free fast quote function.
- Simple online booking process.
DELIVERY TO DOOR
- Transported via air from the nominated departure airport and delivered to the address
of your choice.
- All prices provided are fully inclusive.
- Does not include any customs duties or taxes that may be applicable.
- Obligation free fast quote function.
- Simple online booking process.
- Online Track and Trace
INBOUND (door to door)
- Picked up from the overseas address of your choice.
- Transported via air from the nominated departure airport and delivered to the address
of your choice in Australia.
- All prices provided are fully inclusive.
- Does not include any customs duties or taxes that may be applicable.
- Obligation free fast quote function.
- Simple online booking process.
- Online Track and Trace
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WHAT ADDITIONAL SERVICE OPTIONS ARE AVAILABLE?
PICK UP
We can arrange for a local pick up from your nominated address. Simply enter your
postcode in the 'additional service' box when getting a quote or making a booking.
You nominate your preferred time and date.
SECURE BAG WRAP
World Baggage Secure Bag wrapping is tamper evident plastic film, shrink-wrapped
over the entire item, sealing it and, most importantly, making the contents secure.
Once sealed, a quick inspection is all that is required to check over the item for
evidence of tampering or damage.
ADDITIONAL INSURANCE
Should you want the peace of mind, or feel the value offered in the event of a mishap
by either service isn't enough...then ask World Baggage about a "marine transit insurance"
policy.
World Baggage can arrange to attain a marine transit insurance policy on your behalf.
Please go to our Insurance
Information page for more details
Please Note - You will need to complete an itemized inventory per bag/box with the
nominated value per item down load the insurance packing list now
CUSTOMS
The Australian Customs Service is the Australian Federal Government agency responsible
for managing the security and integrity of the Australian border, facilitating the
movement of legitimate international travelers and goods, and collecting border
related duties and taxes. All shipments must be reported to Customs for assessment.
Any goods imported into Australia may be subject to Customs duty and/or GST and
other taxes. World Baggage can process the customs clearance of your personal effects
on your behalf. Please
contact us to discuss
DELIVERY
We can arrange for a delivery of your shipment to your nominated address.
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2. Costs and Charges
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HOW MUCH DOES THE AIRLINE EXCESS BAGGAGE COST?
Excess baggage charges imposed by the airlines are expensive and are generally based
on "1.5% of the full priced economy class airfare (expressed as a per kilogram rate)
taken onboard as excess baggage" to your destination.
Click here
for a World Baggage fast quote and save.
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WHAT IS THE MOST COST EFFECTIVE WAY TO SEND MY EXCESS
BAGGAGE?
We have a range of service options to suit all your needs and budget. From "Airport
to Airport" and "Port to Port" services to the full "Delivery to door" service,
We can even get your excess baggage back to Australia via our "inbound" service.
Click here
now for a fast quote.
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ARE THERE ANY CANCELLATION FEES?
Bookings can be cancelled up to 72 hours prior to the scheduled time of pickup without
charge. Later than this and a cancellation fee of AU$85.00 will be charged. Cancellations
cannot be made within 48 hours of a scheduled pickup. Every effort will be made
to limit the cancellation fee
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ARE THERE CHARGES PAYABLE AT THE DESTINATION?
Based on our delivery to door service...No, there are no destination terminal fees
payable, these are included in the price.
Based on our Airport to Airport service and the Port to Port service offered by
World Baggage..., Yes, there will be airline or port terminal fees payable upon arrival.
These charges are determined by the airport or port authority at country of final
destination and payable prior to the release of your shipment.
Note - These charges are not levied by World Baggage.
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WHAT ABOUT CUSTOMS DUTIES AND TAXES?
Duties and taxes vary from country to country and generally if you have owned your
personal effects for more than 12 months no taxes are payable.
You may be asked for receipts to prove ownership and date of purchase.
Note: No services offered by World Baggage include duties or taxes; it remains the
responsibility the shipper/sender. If duties and taxes are levied on your shipment,
they will be payable directly to the customs authority prior to the release of your
shipment.
For more customs
information consult your destination countries government authority responsible
for customs.
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STORAGE
All airports around the world offer different periods of free storage upon arrival
of your shipment. It is your responsibility to ensure you have processed and collected
your shipment to avoid additional storage charges.
All Sea ports and Container Freight Stations (CFS) offer different periods of free
storage upon arrival of your shipment also (generally 3 days from the date cargo
is available). It is your responsibility to ensure you have processed and collected
your shipment to avoid additional storage charges.
Click here for international airports free Airport Storage Guide.
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3. Bookings
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HOW DO I BOOK THE WORLD BAGGAGE SERVICE?
Step1. Get a free fast quote
Simply select the type of service required and any additional service options to
get your quote instantly.
Step2. Make a booking
Once you have obtained your quote, simply follow and complete the online booking
process. A booking confirmation with specific details of your shipment will be emailed.
Pickups scheduled or drop/delivery appointments made. Note: Sender and Receiver
information and shipment details will be required.
Click here to make an online
booking
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HOW MANY DAYS IN ADVANCE DO I NEED TO BOOK THE WORLD
BAGGAGE SERVICE?
We need as little as 24hrs advance notice to confirm your booking. During the booking
process you can nominate the date and preferred time you would like to have your
shipment collected or the day you would like to deliver your shipment to World Baggage.
The booking confirmation you receive will then detail the required pickup/delivery
date.
Click here to make a
booking
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WHAT IF MY BOOKING DETAILS CHANGE?
If you need to change any details of your booking, sign-in to the existing members
area on the World Baggage website, select which booking requires amending and change
the date details. You can amend these details up to 5 days prior to pick-up. Click
here to sign-in to the
existing members area
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HOW FAR IN ADVANCE CAN I BOOK THE WORLD BAGGAGE SERVICE?
You can book our service as far in advance as you want. We strongly recommend that
you book the World Baggage service no later than 48hours prior to the pick-up date.
We need as little as 24hrs advance notice to organize collections in Australia Monday
to Friday.
Click here to make a
booking
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4. Documentation
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WHAT DOCUMENTATION DO I NEED TO SUPPLY?
The booking process has been designed so that the essential documentation required is automatically
generated for you.
You simply follow the instructions via the online Booking and Confirmation Email.
You will have to complete a detailed packing list or inventory (online) and provide
a copy of the photo page of your passport. Additional documents may be required
before your shipment can depart.
Please see the documentation
section on our website or contact us.
All relevant documentation must be received before your shipment is ready for transit.
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5. Packing
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DOES WORLD BAGGAGE SUPPLY BOXES?
No, World Baggage does not supply any packaging materials. Having said this you
can send any box, bag, or suitcase you like. For your convenience we have created
some Handy D.I.Y packing
tips you might want to check out before you send your shipment.
Click her for the free
label maker |
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HOW DO I PACK MY EXCESS BAGGAGE?
It is important to remember your excess baggage has to travel to the other side
of the world and it is your responsibility to ensure your excess baggage is packed
securely and addressed appropriately. For your convenience we have created some
Handy D.I.Y packing
tips you might want to check out before you send your shipment.
Click her for the free
label maker
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DOES WORLD BAGGAGE PACK MY EXCESS BAGGAGE?
No. The responsibility for packing your luggage remains with you. It is also your
responsibility to ensure that your luggage is robust and in good condition to protect
the contents during the delivery process.
For more information check out our Packing Tips |
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WHAT ITEMS SHOULD I NOT PACK?
Please go to our
prohibited items list for more information. The commodities listed are NOT
acceptable for transport UNDER ANY CIRCUMSTANCES.
Please also remember that perfume and aerosol cans are flammable and therefore considered
a dangerous substance and
must not be packed.
Although World Baggage will do all that we
can to expedite the delivery process we will
NOT be held responsible for delays due to the packing of high value or
Prohibited Goods.
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WHAT ARE DANGEROUS GOODS?
A number of common household items, whilst seemingly innocuous in everyday life,
are regarded as
dangerous goods and consequently are not permitted for carriage by passengers
in their checked or carry-on baggage and nor are they permitted to be sent via any
of the World Baggage services. Carrying dangerous goods aboard an aircraft is an
offence and may be subject to severe penalty.
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WILL MY LUGGAGE BE X-RAYED?
Sending your luggage through World Baggage ensures that every single
consignment is processed through a stringent security screening process that may
include X-Ray. Please be aware that camera film and other items may be harmed during this process. Insurance
is therefore limited for damage against these items.
For more information about prohibited items
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WHAT DO I HAVE TO DO TO PREPARE MY ITEMS FOR PICK-UP?
Make sure you have an address label with the receivers details affixed to each box
or bag and have your copy of your photo ID available to present to the driver. Make
sure your items ready to go as our drivers will not wait for you to finish packing.
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HOW DO I LABEL MY SHIPMENT?
Ensure that all items are clearly labeled both inside and outside in English. Every item must
have name and address including country of destination. You may use the local language
on additional labels.
Click here for
the free World Baggage label maker. Any baggage received without address labels
attached will incur an additional "labeling fee" ($20.00).
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6. Pick ups & Deliveries
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HOW DO I GET MY SHIPMENT TO YOU?
We can arrange for a local pick up from your nominated address or you can deliver
your shipment to one of our World Baggage receival warehouse's.
Simply follow the step by step online booking.
Packages should be ready for collection at the front of your home, hotel or business
at the arranged collection time to minimize delays.
Alternatively make an
online booking and deliver the shipment directly to us.
Click here to view our
locations
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IS A SIGNATURE REQUIRED FOR ALL PICKUPS?
No, in all cases there must be someone available to authorize the pick-up of your
luggage. This does not have to be you, but whoever it is must have an acceptable
form of ID available.
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CAN MY LUGGAGE BE PICKED-UP IN MY ABSENCE?
Yes, they can. For example, if you are travelling overseas and want an item collected
from your home or hotel...you could ask your family or concierge to be your authorized
representative. This representative needs to be able to show their own acceptable
form of ID before pick-up can be made.
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CAN I ARRANGE A PICK-UP FROM WORKPLACE?
Yes you can. If you want your luggage picked-up from your workplace, please advise
reception/security that a pick-up is to be made, so that unnecessary delays are
avoided.
If the luggage is to be picked-up from you, please ensure that you have an acceptable
form of ID ready, or if the pick-up of your luggage is to be made from a colleague,
secretary, please ensure that they have their own acceptable form of ID ready.
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DO YOU PICK-UP AND DELIVER WHEELCHAIRS?
Yes we can. However all chairs must be folding types and in a protective cover.
Please note that the maximum weight of any one piece must not exceed 32kgs.
Motorized wheel chairs should have batteries removed.
Refer to the
dangerous goods information
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WHAT HAPPENS IF THE DELIVERY OF MY LUGGAGE IS DELAYED,
DAMAGED OR LOST?
In the unlikely event that your luggage is delayed, damaged or lost, we will investigate
this as a matter of priority and keep you fully updated and informed.
It is imperative that you advise us within 14 days from the date that the items
were delivered to be able to process your claim. We will undertake our own investigations
before authorizing the claim, so please supply as much information as possible.
If the claim is for damage, we require photos of the damaged luggage/contents to
be sent to us. For lost contents, proof of ownership will be required.
It is also important to make a note of any damage on the delivery note that you
sign.
For more information go to
Insurance |
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STORAGE
All airports around the world offer different periods of free storage upon arrival
of your shipment. It is your responsibility to ensure you have processed and collected
your shipment to avoid additional storage charges.
All Sea ports and Container Freight Stations (CFS) offer different periods of free
storage upon arrival of your shipment also (generally 3 days from the date cargo
is available). It is your responsibility to ensure you have processed and collected
your shipment to avoid additional storage charges.
Click here for international airports free Airport Storage Guide. |
7. Tracking
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HOW WILL I KNOW THE STATUS OF MY SHIPMENT?
Once your shipment has departed, you will be sent a World Baggage "Pre-Alert" with
the flight or Vessel details.
You can monitor your airfreight shipment around the world using our Track and Trace facility.
For Sea freight service you can contact the shipping line in the country of final
destination closer to the expected arrival of your shipment for more accurate information. |
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WHAT IS A WORLD BAGGAGE PRE ALERT?
A World Baggage Pre Alert is an email notification containing all flight/vessel
details and tracking information, including contact information for where your shipment
is available from and a fact sheet advising you what to do upon arrival of your
shipment. You can use this information to Track and Trace your shipment. |
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WILL I BE CONTACTED UPON ARRIVAL OF MY SHIPMENT?
Yes, the airline or shipping line carrying your shipment will contact you upon arrival
of your shipment. It is very important to provide accurate contact information when
you complete your
online booking.
The World Baggage Pre Alert will also contain contact information, which will allow
you to contact the Airline or shipping line directly. |
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STORAGE?
All airports around the world offer different periods of free storage upon arrival
of your shipment. It is your responsibility to ensure you have processed and collected
your shipment to avoid additional storage charges.
All Sea ports and Container Freight Stations (CFS) offer different periods of free
storage upon arrival of your shipment also (generally 3 days from the date cargo
is available).
It is your responsibility to ensure you have processed and collected your shipment
to avoid additional storage charges.
Click here for international airports free Airport Storage Guide. |
8. Insurance
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IS MY EXCESS BAGGAGE SHIPMENT INSURED?
Airport to Airport services are automatically covered by International Airlines.
The Airlines have a limited liability of USD $20.00/kg between the airport of departure
and airport of arrival for loss or damage.
Port to Port services carried by shipping lines offer no such cover.
Both shipments are carried on the basis of "shipper's risk". Which means it is the
responsibility of the sender (you) to insure their shipment for loss or damage.
Go to our insurance
page for more details. |
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SHOULD I INSURE MY LUGGAGE?
We strongly recommend that you obtain adequate insurance for your goods. Your travel
insurance policy should cover the cost of your luggage in the very unlikely event
that it is lost or damaged.
Go to our insurance
page for more details. |
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HOW DO I INSURE MY SHIPMENT?
World Baggage can arrange to attain a marine transit insurance policy on your behalf.
Please Note - You will need to complete an itemized inventory per bag/box with the
nominated value per item.
Go to our insurance
Information page for more details. |
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WHAT HAPPENS IF THE DELIVERY OF MY LUGGAGE IS DELAYED,
DAMAGED OR LOST?
In the unlikely event that your luggage is delayed, damaged or lost, we will investigate
this as a matter of priority and keep you fully updated and informed.
It is imperative that you advise us immediately to be able to process your claim.
We will undertake our own investigations before authorizing the claim, so please
supply as much information as possible. If the claim is for damage, we require photos
of the damaged luggage/contents to be sent to us. For lost contents, proof of ownership
will be required.
It is also important to make a note of any damage on the delivery note that you
sign.
Go to our insurance
Information page for more details. |
9. Dimensions and Weights
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WHAT IS THE HEAVIEST EACH BAG OR BOX CAN BE?
While there is no maximum weight, we don't want you or us injuring ourselves trying
to pick up your bag. If you cannot lift your baggage then nor can our driver.
Health & Safety regulations limit the gross weight of individual items of luggage
to 32kg. Please notify us if you have individual items exceeding
32kg in weight so that we can make suitable arrangements to have these items picked
up.
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DO I NEED TO ADVISE YOU OF THE EXACT WEIGHT OF MY SHIPMENT?
Whilst an exact weight is preferable, it is not critical. For the purpose of a quote
or booking an 'estimated' chargeable weight is required.
All shipments are subject to confirmed weights and measures once received.
Your invoice will be raised and issued based on these confirmed weights and measures.
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WHAT IS CHARGEABLE WEIGHT?
When sending excess baggage around the world, airlines determine "chargeable weight"
by the either the "gross weight" (how heavy it is) or the "volume weight" (how much
space it takes up). As you can appreciate, space on board an aircraft is at a premium;
this ensures you only pay for what you use.
For further details go to the chargeable weight calculator
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HOW IS THE CHARGEABLE WEIGHT CALCULATED?
Chargeable weight is calculated on either the gross weight or the volume weight,
depending on which is greater. All shipments are subject to confirmed measures and
weights prior to invoicing and dispatch by World Baggage.
For further details go to the chargeable weight calculator
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WHAT IS GROSS WEIGHT?
Sometime known as the "actual weight". This is simply how heavy your shipment is
when weighed on scales. All shipments are subject to confirmed measures and weights
prior to invoicing and dispatch by World Baggage.
For further details go to the chargeable weight calculator
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WHAT IS VOLUME WEIGHT?
This is simply how much space your shipment takes up. All shipments are subject
to confirmed measures and weights prior to invoicing and dispatch by World Baggage.
To calculate volumetric weight for Airport to Airport and Sea Port to Sea Port services
in kilos, multiply the L x W x D (cm) of your luggage and divide by 6000. Inbound
& Delivery to Door service: L x W x H in centimetres (cm.) / 5,000 = vw (in kgs.)
Or�For further details go to the chargeable weight calculator
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